Senior Engineer – Experienced in IT Service Management and ITIL


5 + years in IT Implementations, Consulting and Auditing Roles


jobs [at] kualitatem.com


– Able to interact on projects with clients through out the assignment lifecycle, starting from requirement gathering and scoping up till delivery.
– Understand business requirements, prepare estimates and plans, conduct audits and implementations and prepare results
-Develop and exhibit advanced level knowledge of QA lifecycle, learn and share knowledge with the team, and add value to the deliverables
-Keenly take up and pursue research and development activities to build his expertise
-Develop a team proficient in ITIL and ITSM
-Develop a content and knowledge base around his expertise as requested
-Deliver presentations and take up client calls with presales team
-Identify and take up self-learning opportunities
-Conduc resource interviews
-Be readily available to travel for onsite assignments



– Must have experience of implementation of ITIL in at-least 2 projects.
– Provide operational management and carry out ITSM process activities through the Information Technology Infrastructure Library (ITIL) lifecycle stages of strategy, design, transition, operation, termination and continual service improvement using HP Tools
– Collaborate with functional owners, business analysts and IT technicians to assess business needs and requirements for new and changed technologies & services
– Play lead role in researching, evaluating, acquiring, deploying, implementing operational processes for and retiring technologies and services
– Monitor and track the statuses of technology acquisitions through risk management, legal and procurement teams at client site
– Advise and support functional owners on all aspects of coordinating and managing communications with stakeholders and business users
– Experience in training, coaching and system support
– ITIL Certifications are a must


– Sound knowledge of software engineering skills and practices
– Understanding and experience of software testing life cycle
– Experience of various testing strategies and techniques
– Experience to test management, test tools and test environments
– Understanding of programming concepts
– Exposure to Performance testing techniques and tools is a plus


-Must have a college education with an under graduate or post graduate degree.
-Excellent written and verbal communication skills to present and interact with different stakeholders in global settings
-Elaborate analytical and problem solving skills
-Self-motivated, having a passion for learning
-Be able to provide quality advice to Development team
-Be able to train other resources.


– Opportunity to work on global assignments
– Opportunity to work with high energy, result oriented globally experienced team
– Top of the line Health Benefit Plan and Employment Fund
– High Performance Bonus Plans
– Biannual evaluations, quarterly feedback and well defined career paths
– Work life balance, leisure activities and annual adventure trips
– Open and honest culture conducive to learning and experimentation
– Be the best with us