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ISO 20000:2005 ITSM Lead Implementer Training Course

ISO 20000:2005 ITSM Lead Implementer Training Course


ISO/IEC 20000:2005 Information Technology Service Management (ITSM). ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and the customers. It also focuses on the continual improvement of the service(s). ISO 20000 is sector independent, and relevant to both public and private sector organizations.

Introduction of ITSM Lead Implementer Training:

This 2 – Day training workshop is designed to provide thorough understanding of ISO 20000 (ITSM) along with its required process documentation, implementation guidance, monitoring (Management), internal auditing, certification and certification retention. This training workshop has been developed on successful ITSM implementation, certification and consultancy experiences. This training workshop also covers Risk Management (Tool Development Workshop), Business Continuity and Disaster Recovery Plan Development Exercise.

Why Kualitatem Private Limited:

Kualitatem Private Limited (KPL) is an Information Security and Testing Company backed by consultants with security credentials such as CISA, CISSP, Ethical Hackers, Penetration Testers, ISO 9001, 27001, 20000 Internal Auditors and Appraisal Team Members (ATM) for CMMI and TMMI. Our team of consultants have decades of experience in the field of Service Management, Testing, Information Security, Auditing, Process Improvement, Implementation, Consultancy and Trainings.

Contents of Training:
  • Introduction to ISO 20000 (ITSM)
  • Module – 1: Business Drivers for better service management
  • Module – 2: Relation between ITIL and ISO 20000
  • Module – 3: Benefits of information technology service management
  • Module – 4: Requirements for service management
  • Module – 5: ISO 20000 – Service management processes
  • Module – 6: Who will benefit from ISO 20000
  • Module – 7: ISO 20000 certification and registration process
  • Module – 8: Workshops / Exercises
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  • Alignment of IT Services with business Goals
  • Creation of a formal framework for service improvement
  • Provides a benchmark with best practices
  • Advantage of consistent and cost-effective services
  • Ownership and responsibility at all levels
  • Reduction of risk and cost in terms of external service receipt
  • Enhanced reputation and perception
  • Fundamental shift to pro-active rather than re-active processes
Recommended Participants:

This course is highly valuable for:

  • CEOs & Senior Executives
  • Service Managers / Service Providers
  • Quality Assurance and Testing Managers
  • Manufacturing and Development Managers
  • Management Staff Responsible for business enhancements
  • All professionals and executives who are involved in Service Management
Materials Provided:

Course reference manual, containing copy of course slides, supporting documents, exercises, case study, their solutions and certificates.

For Registration and Queries, Please Contact:

Voice +92 (0)42 35771901 / 35752396-97
Download Training Registration Form


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